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Submit a Support Ticket

How to submit a ticket and expected response times.

2 min readsupportticketcontact

Use the form below, and include your tenant ID and a detailed description so we can help faster.

Response Times

We triage every ticket by severity and respond as quickly as we can. Timelines below are targets, not contractual SLAs. • Critical (P1): target 1 hour • High (P2): target 4 hours • Normal (P3): target 1 business day • Low (P4): target 3 business days